MySouthall

The quickest way to complain is through My Account, where you can also track progress. If you already know the right council service, you can phone it directly, and for unclear cases you can use the A to Z or call the switchboard on 020 8825 5000.

Use the online complaints form only for issues that are not covered by a separate process, such as missed collections, street lighting, abandoned vehicles, PCNs, council housing repairs or landlord issues, school and SEND appeals, bulky item or bin requests, tree problems, or councillor complaints. When submitting, include what happened, the time, date and location, how it affected you, and what outcome you want.

You may also be asked to upload supporting documents, such as photos or files in docx, pdf, xlsx, txt, jpeg, gif or png format; zip files are not accepted, and each file can be up to 50MB. The complaint is acknowledged within 5 working days, stage one aims to respond within 10 working days of acknowledgement, and if you remain unhappy you can request stage two, which is acknowledged within 5 working days and aims to respond within 20 working days.

Every business is legally responsible for its waste from the moment it's produced until it's properly disposed of by a licensed carrier.

• Minimise waste where possible; reuse or recycle before disposing
• Store waste safely and securely on your premises
• Use a registered waste carrier — check before you use them
• Complete a waste transfer note for every load that leaves your premises
• Keep those transfer notes for at least 2 years
• Never put trade waste in your household collection
• Extra rules apply if your waste is hazardous

Failing to produce transfer notes when asked can mean a £300 fixed penalty or prosecution with fines up to £5,000.

Ealing Council's e-petition scheme lets residents raise issues online or on paper about matters the council is responsible for. E-petitions must be submitted through the council's own website, not external platforms, and petitions must include a clear request, the organiser's contact details, and valid Ealing addresses for signatories. The council usually responds within four weeks, and if a petition reaches 1% of Ealing's assessed population, it will be debated at Full Council.

Key points:

• Only Ealing residents can sign.
• Hybrid petitions, mixing paper and electronic signatures, are not accepted.
• Petitions that are offensive, frivolous, defamatory, unlawful, or outside council powers will be refused.
• Some matters, such as planning, licensing, council tax banding, and non-domestic rates, are excluded because they already have separate appeal or representation processes.
• If a petition is accepted, the council may respond directly, refer it into consultation, or take it to a council debate.