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Ealing Council
Perceval House
14-16 Uxbridge Road
Ealing, W5 2HL

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Sent to Ealing 12/5/2026

  1. Ward-level data for Southall Green covering the past 24 months, including: the number of fly-tipping incidents reported, average clearance times, Fixed Penalty Notices issued, and prosecutions undertaken.
  2. Details on CCTV usage and effectiveness in the ward; specifically, how many incidents near known camera locations have been investigated using footage, and any operational or legal barriers to its use for enforcement.
  3. Records of enforcement actions taken against businesses in Southall for improper waste storage, illegal dumping, or misuse of public pavements.
  4. Confirmation as to whether any unofficial or "tolerated" waste collection points exist on public land within the borough, particularly where black bags sealed with thefirstmile.co.uk labels are regularly left alongside other unidentified fly-tipped waste.
  5. A list of any locations where the council has formally agreed or authorised businesses to leave commercial waste on public land for collection, including the terms and conditions governing such arrangements.
  6. Clarification on how mixed fly-tipping sites are handled — particularly where waste includes both identifiable commercial refuse (e.g. First Mile-labelled sacks) and unidentifiable or loose waste.
  7. Details of the regulations and enforcement approach relating to businesses that use private waste contractors, including duty-of-care obligations and how the council verifies compliance.
  8. A breakdown of businesses in Southall that have commercial waste collection arrangements in place, whether with the council or via private contractors.
  9. A commitment to targeted intervention at the worst-affected locations, including consideration of deployable CCTV, increased enforcement patrols, and dedicated clean-up or monitoring teams.
  10. Details of any studies, internal reviews, or analytical work undertaken to understand the causes behind the increase in fly-tipping in recent years.

Reply from Catherine Pack:

Thank you for your email. I apologise for the inconvenience caused when attempting to contact specific officers at the council. Please note that Ms Nicky Fiedler is currently absent from work, and Mr Earl Mckenzie no longer works for the Council. The preferred method of communication is via the My Account portal, as this enables logging, tracking and follow up of cases.

The request for information has been logged and will be handled as a freedom of information request. The reference number is 26-0864.

Kind regards,
Catherina Pack
Head of Street Care and Waste Management

Further email to Catherine Pack:

Dear Ms Pack, thank you for your response and for confirming that parts of my request have been logged under FOI reference 26-0864. However, a number of the issues raised are not Freedom of Information requests, but operational, service, and policy matters that require a direct response.

Non-FOI matters requiring a response:

  • Confirmation as to whether any unofficial or "tolerated" waste collection points exist on public land, particularly where commercial waste is regularly left alongside fly-tipped material.
  • A list of any locations where the council has formally authorised businesses to leave commercial waste on public land for collection.
  • Clarification on how mixed fly-tipping sites are handled in practice — whether contractors must remove all waste or only attributable waste.
  • Details of the council's enforcement approach for businesses using private waste contractors, including how duty-of-care obligations are monitored.
  • What targeted actions will be taken at known fly-tipping hotspots in Southall Green.
  • Details of any internal reviews undertaken to understand the drivers behind the increase in fly-tipping.

Communication and engagement questions:

  • Whether it is now council policy that residents must exclusively use the My Account portal, including those with limited digital access or limited English proficiency.
  • Whether officers have been instructed not to respond to direct email or written correspondence from residents.
  • Whether the My Account system provides case-specific, accountable responses or operates as a largely automated system issuing generic replies.
  • Confirmation of who is currently responsible for street cleaning and fly-tipping services, given that Mr Earl McKenzie is no longer in post.
  • Why Mr McKenzie's @ealing.gov.uk email address remains active with no automated redirect in place.
  • Whether it is normal practice for the office of Tony Singh to ignore emails from residents without acknowledgement or redirection.

These matters fall outside the scope of FOI legislation and require a direct service response. Please also direct me to any standards of service the council has in place to ensure communication with residents is of the highest level.